Complaints
If you are not happy with the service you receive from us and wish to submit a complaint, please contact your adviser or their immediate supervisor to discuss.
Alternatively you can fill out our Client Feedback Form or contact our Legal Department on (07) 3334 4888.
We are members of the:
- Stockbrokers And Financial Advisers Association (SAFAA) for our stockbrokers and investment advisers; and
- Financial Planning Association of Australia (FPA) for our financial planners,
and abide by SAFAA's Code of Ethical Conduct and FPA's Code of Professional Practice.
Should you have any issues with our conduct, you are able to lodge a complaint with the relevant association. Please refer to the website of the relevant association for details about lodging a complaint: