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Resizing text on the web

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Resetting forgotten password

Resetting forgotten password

  • Your password can be reset through the 'Forgot Password?' link.
  • For an upgraded account, you must answer the secret questions correctly before you can reset your password.
  • If you have forgotten your answers to the secret questions please contact your adviser.

Steps

Morgans website screenshot

1. Click on 'Forgot Password?' on the home page as shown.

Morgans website screenshot

2. Enter the account number in the User ID/Email field and click 'SUBMIT'.

Email sent

3. A confirmation is displayed on screen. Instructions will be sent to your email address. Check your email inbox and find the email with the subject line 'Morgans Reset Password Confirmation'. Click on 'Reset Password' and a new browser window opens with the form.

Confirm you identity

4. Upgraded accounts will display a 'Confirm Your Identity' screen as shown. You must answer the two secret questions you had set up at the time of upgrading the account. Enter your new password and confirm. Click 'Submit'. If you have forgotten the answers to your secret questions, please contact your adviser and request to reset your account. Resetting your account will enable you to set new secret questions (and answers) for your account.

Reset password

5. A confirmation is displayed on screen that the password has been reset. Click 'here' to go to the login page.

 

More information

Please contact your adviser for any website-related enquiries. Alternatively, visit our Frequently Asked Questions.