Client Feedback

Please notify us if you require assistance with making a complaint because of a disability or language barrier.

若因残障或语言障碍需要投诉帮助，敬请通知我们。

استمارة تقديم الشكاوى الخاصة بالعميل
يرجى إعلامنا إذا كنت بحاجة للمساعدة في تقديم شكوى بسبب إصابتك بإعاقة أو لديك عائق
لغوي.

若您要投訴，但因殘障或語言問題需要協助，請知會我們。

Vui lòng thôn g báo cho chúng tôi biết nếu quý vị cần trợ giúp để khiếu nại vì tình trạn g khuyết tật của mình hoặc vì bất đồn g ngôn ngữ.

Feedback form

Fields marked with an * are compulsory:

Your name *

Name of complainant(s) (if not yourself)

Morgans account number(s)

Your address

Unit number

Street no. & name *

Suburb *

State *

Postcode *

Contact details

Phone

Preferred contact time

Feedback details

Complaint/ comment *

Requested outcome

Supporting documents (if relevant)

Morgans will investigate and respond to all complaints via our Internal Dispute Resolution process at no cost to you. We anticipate that it may be up to 30 days before we will be in a position to provide our formal feedback.

If an issue has not been resolved to your satisfaction, you can lodge a complaint with the Australian Financial Complaints Authority (AFCA). AFCA provides fair and independent financial services complaint resolution that is free to consumers.

Website: www.afca.org.au
Telephone: 1800 931 678 (free call)
Email: [email protected]

In writing to:
Australian Financial Complaints Authority, GPO Box 3, Melbourne VIC 3001

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